Refund policy
Refund & Return Policy
At Vikira, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below.
Returns
We accept returns within 14 days of delivery in accordance with applicable UK consumer protection laws.
To be eligible for a return:
- Items must be unused, unworn, and in their original condition.
- Items must be returned in the original packaging where possible.
- Proof of purchase or order confirmation must be provided.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned or refunded unless faulty or damaged:
- Sale or clearance items
- Gift cards
- Personalised or custom-made products
- Hygiene or intimate-use items where applicable
Return Process
To request a return, please contact us at:
Email: Vikiragifts@gmail.com
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos if the item is damaged or defective
Once your return request is approved, we will provide instructions on how and where to send your item.
Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or bank.
Original shipping charges are non-refundable unless required by law.
Damaged, Faulty, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue.
We will review the matter and, where appropriate, offer:
- A replacement
- A refund
- Store credit
Order Cancellations
Orders may only be cancelled before they have been processed or dispatched. Once an order has been shipped, it cannot be cancelled and must instead follow the return process.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account again.
- Contact your credit card provider or bank, as processing times may vary.
- If you still have not received your refund, please contact us.
Contact Information
For any questions regarding returns or refunds, please contact:
Business Name: Vikira
Email: Vikiragifts@gmail.com
Thank you for shopping with Vikira.