Shipping policy
Shipping Policy
At Vikira, we are committed to delivering your orders safely, efficiently, and on time. Please read our shipping policy carefully before placing an order.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification once your order has been dispatched.
During periods of high demand, holidays, or promotional events, processing times may be slightly delayed.
Shipping Times
Estimated delivery times:
- United Kingdom: 3–7 business days
- Europe: 5–12 business days
- International Orders: 7–20 business days
Please note that delivery times are estimates only and may vary depending on your location, customs processing, courier delays, or unforeseen circumstances beyond our control.
Shipping Costs
Shipping charges for your order will be calculated and displayed at checkout before payment is completed.
We may occasionally offer free shipping promotions, which will be clearly stated on our website.
International Shipping & Customs
For international orders, customers may be responsible for customs duties, import taxes, and other local charges imposed by their country. Vikira is not responsible for these additional charges.
Customers are responsible for ensuring that products ordered comply with local import regulations.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email where available. Tracking updates may take up to 48 hours to appear after dispatch.
Incorrect Address Information
Please ensure that all shipping information is correct before completing your order. Vikira is not responsible for delays, lost parcels, or failed deliveries caused by incorrect or incomplete address details provided by the customer.
Lost, Stolen, or Delayed Packages
Vikira is not liable for packages lost, stolen, or delayed by shipping carriers. If your package is significantly delayed, please contact the courier directly or reach out to us for assistance.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the damaged item and packaging. We will review the issue and work towards an appropriate resolution.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: Vikiragifts@gmail.com
Business Name: Vikira
Thank you for shopping with Vikira.